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When Do Consumers Prefer Crowdfunded Products?
Innovation & Leadership Digital ArticleOne study found that people were willing to pay about 21% more for a product when they were told it was crowdfunded. -
How to Penetrate the US Market
Marketing Digital ArticleAccounting for almost 30% of world GDP, the United States is the world’s largest and most demanding market for almost everything from oil to microprocessors to premium coffee. Companies around the world aspire to do business in the US, or at least with US companies in their home markets. By doing so, they learn much […] -
Using Social Media to Connect with Your Most Loyal Customers
Sales & Marketing Digital ArticleA study of 3,500 posts offers insights for digital marketers. -
Why Baseball Seats Should be Priced like Airline Tickets
Pricing strategy Digital ArticleMore than half of Major League Baseball teams are using dynamic pricing. Others should follow. -
How Our Hotel Used Data to Make Our Laundry Service Glamorous
Customer service Digital ArticleA source of customer complaints became a source of revenue. -
Managing Your Reputation in a World of Crowdsourcing
Marketing Digital ArticleJimmy Wales, the founder of Wikipedia, got flack recently because he took special interest in a page about somone he was dating. The Wikipedia community will get over it, but the kerfuffle calls into question reputation, quality, and the very veracity of the site itself. This would be a salacious detail only of interest to […] -
When People Pay Attention to Video Ads and Why
Marketing Digital ArticleContext is key. -
Automation to Boost Sales and Marketing
Marketing Magazine ArticleIn the rush to automate, the marketing and sales function is the next frontier. As everybody knows, over the past decade information systems have been making great inroads in engineering and manufacturing. Automation has cut direct labor to a small fraction of production costs—an average of 8% to 12% in manufacturing companies. Therefore, wringing yet […] -
Advertising and the Internet of Things
Marketing Digital Article“Smart” objects offer advertisers new opportunities. -
Making Sense of Owned Media
Sales & Marketing Digital ArticleAre you in control of your content experience? -
Why Brands Need a Clear Promise
Sales & Marketing VideoLuca de Meo, member of the board of management at Audi AG, discusses marketing, branding, and innovation--and how to succeed in each. -
Gaming Social Media Is Counterproductive
Social media Digital ArticleContrary to popular belief, social media is not naturally more resistant to marketing tricks. It can be gamed. On Twitter, services exist to boost your follower count and give the impression that you’ve got a vast high-quality network. Bloggers can write articles rich with links that draw the attention of others who would hopefully link […] -
Know Your Customers' "Jobs to Be Done"
Strategy & Execution Magazine ArticleFirms have never known more about their customers, but their innovation processes remain hit-or-miss. Why? According to Christensen and his coauthors,... -
Customer Surveys Are No Substitute for Actually Talking to Customers
Market research Digital ArticleA dozen interviews can be more useful than thousands of responses to a questionnaire. -
“Actually,” She Said, “He Works for Me.”
Consumer behavior Digital ArticleSurprised by a gender stereotype? React calmly, directly, and move on. -
What Does the Symmetry of Your Logo Say About Your Brand?
Sales & Marketing Digital ArticleA study on how consumers perceive design. -
Go Downstream: The New Profit Imperative in Manufacturing
Business models Magazine ArticleNow that providing services is more lucrative than making products, the old foundations for success in manufacturing are crumbling. Smart manufacturers are creating new business models to capture profits at the customer’s end of the value chain. -
Inside the Mind of the Chinese Consumer
Consumer behavior Magazine ArticleFor the last decade, the Gallup Organization has surveyed the people of China, as both consumers of goods and employees of the companies that produce those goods. The data provide a unique picture of changing consumer attitudes, market opportunities, and management challenges. -
Social Media Strategy: Make Your Own Romania
Communication Digital Article"Create a social media presence that highlights your expertise," I told a room full of entrepreneurs. "And that will do more to drive business to your... -
Marketers, Go Back to Basics
Marketing Digital ArticleInnovation is great, but don’t forget to make the most of the tried-and-true tactics.
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Making Omnichannel Work for Luxury Retail
Sales and marketing Digital ArticleFive ways brands can bring a high-touch approach to multiple distribution channels. -
When It Comes to Influencers, Smaller Can Be Better
Marketing Magazine ArticleCompanies that rely on celebrities with lots of followers are missing out. -
There Really Is a “Sales Gene”
Sales and marketing Magazine ArticleOf the employees we studied, those with superior sales performance were genetically different from the rest of the group. -
Does Market Share Still Matter?
Marketing Digital ArticleNew research suggests that the metric doesn’t mean what it used to. -
Research: What Happens When Influencers Turn Off Comments
Social marketing Digital ArticleSeven studies examined the effects on their personal brands and product endorsements. -
Research: Highlighting Minority-Owned Businesses Can Boost Sales
Marginalized groups Digital ArticleA team of academics studied what happened when Yelp and Wayfair labeled products made by Black- and Latinx-owned businesses. -
The New Rules of Marketing Across Channels
AI and machine learning Digital ArticleStrategies for navigating a new kind of communication landscape: the “echoverse.” -
How to Vet Information Before Making a Decision
Decision making and problem solving Digital ArticleFour questions to ask when you’re considering the evidence. -
Inside the Success of South Korean Brands
Brand management Digital ArticleThe specific and effective strategies that catapulted these brands to global success. -
Research: Customer Referrals Are Contagious
Sales and marketing Digital ArticleReferred customers not only buy more but also refer 30–57% more new customers than others. -
How Retailers Became Ad Platforms
Sales and marketing Digital ArticleIt’s a major growth opportunity — if companies can navigate the strategic challenges. -
Research: Smaller, More Precise Discounts Could Increase Your Sales
Pricing strategy Digital ArticleWhy bigger discounts don’t necessarily attract more customers. -
Stop Overlooking the Leadership Potential of Asian Employees
High potential employees Digital ArticleWhen companies leverage the diverse talents of their Asian workforce, they can evolve into more global, agile, and powerful hubs of innovation and growth. -
Why You Should Be Tracking Customer Surplus Value
Customer experience Digital ArticleThis key metric can help you measure customer loyalty. -
How Marketers Can Adapt to LLM-Powered Search
AI and machine learning Digital ArticleWith the addition of AI-generated overviews, Google, Perplexity, OpenAI and other search engines are changing how consumers find information. -
How Your Business Should Tap into the Creator Economy
Social marketing Digital ArticleInfluencer marketing is upending established customer-facing businesses. -
How Inclusive Brands Fuel Growth
Marketing Magazine ArticleThey unlock new sources of value by meeting the needs of underrecognized customers. -
Winning at Influencer Marketing
Marketing Magazine ArticleOver the past 20 years the social media influencer industry has completely rearranged the way information and culture are conceived, produced, marketed, and shared. This month’s Spotlight package looks at how brands are responding. -
What Makes a Successful Celebrity Brand?
Marketing SpotlightStars are using their influencer status to launch their own products and capture more profits for themselves. -
Why the Influencer Industry Needs Guardrails
Marketing SpotlightAnd how to professionalize a maturing practice
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Retail Promotional Pricing: When Is a Sale Really a Sale? (A)
Sales & Marketing Case Study11.95View Details Addresses the controversy that surrounds highly promotional retail pricing referred to as "high-low pricing" by the trade. High-low pricing involves setting... -
Launching W Singapore - Sentosa Cove: Starwood Hotel's Digital Strategy to Drive Bookings
Sales & Marketing Case Study11.95View Details It is March 2012 and Janice Chan, the senior director of digital marketing and distribution for Starwood Asia Pacific Hotels, is responsible for delivering... -
Inn or Out: Yield Management in Hotels - Simulation Game
Strategy & Execution Case Study11.95View Details This is a game simulation case on yield management for the hotel industry. Students play the role of the reservation manager and are allowed to make hotel... -
CORE FOODS: To Withdraw or Not to Withdraw CORE Meals?
Sales & Marketing Case Study11.95View Details On April 12, 2013, Corey Rennell, the founder and CEO of CORE Foods (CF), was faced with the decision of whether or not to withdraw $100,000 worth of... -
National Instruments
Strategy & Execution Case Study11.95View Details This case explores the use of social media to support product design, customer support, marketing and HR activities at National Instruments (NI). Based... -
GDR versus Kodak - Bart Film Scanner
Innovation & Entrepreneurship Case Study11.95View Details Georginelli Dental Research (GDR) has transitioned from an agile entrepreneurial company to one that has become overly cautious as its high-margin film... -
Retail Promotional Pricing: When Is a Sale Really a Sale? (B)
Sales & Marketing Case Study5.00View Details Provides the court's decision in the May D&F case, and updates the controversy surrounding high-low retail pricing. -
Qualtrics (A)
Sales & Marketing Case Study11.95View Details Qualtrics was an online survey research platform and since the beginning, the company had relied entirely on an inside sales model-sales done remotely... -
Navigating an Eternal Ocean: EnerGaia's Emergent Strategy in the Market for Spirulina
Innovation & Entrepreneurship Case Study11.95View Details The case follows the evolution of EnerGaia, a technology firm pioneering rooftop production of spirulina (blue-green algae) in developing markets. The... -
Backstage at Boston Ballet
Organizational Development Case Study11.95View Details This case asks students to consider how to prioritize goals when placed in a new leadership role. In August 2014, Meredith "Max" Hodges became the youngest... -
Anheuser-Busch and the Anti-Transgender Boycott of Bud Light (A)
Management Case Study11.95View Details In 2023, Anheuser-Busch InBev SA/NV leadership faced a developing crisis in the United States after conservative backlash to a Bud Light promotional campaign... -
L'eggs Products, Inc. (Condensed)
Sales & Marketing Case Study11.95View Details Describes designing an advertising or promotion program to sustain the momentum on L'eggs successful market entry. -
BAYCAT: How a New Hybrid Nonprofit Model is Creating Sustainability and Driving Social Change
Innovation & Entrepreneurship Case Study11.95View Details Villy Wang founded BAYCAT in 2004 with the ambitious mission of ending inequality and racism through powerful storytelling. To accomplish that mission,... -
StockX: The Stock Market of Things (Abridged)
Technology & Operations Case Study11.95View Details Founded in 2015 by Dan Gilbert, Josh Luber, and Greg Schwartz, StockX was an online platform where users could buy and sell unworn luxury and limited-edition... -
Applying the principles of branding to build personal brands
Leadership & Managing People Case Study8.95View Details In this note you will find a summary and an overview of the principles of branding, as well as an illustration of application of these principles to build... -
Caffeine with a Conscience
Global Business Case Study11.95View Details Is "Fair Trade" really fair? This case examines the concept, history, and logistics of the Fair Trade movement, specifically for coffee. Fair Trade began... -
Fair & Lovely vs. Dark is Beautiful
Sales & Marketing Case Study11.95View Details Women of Worth (WOW) is an organization that seeks to empower women through training and workshops. The organization has also fought against discrimination... -
International Trade Options for the Exotic Spectacled Caiman
Management Case Study11.95View Details This case make the analysis of potential markets for the internationalization of the company Saurios and, especially, to the selection and entry modes... -
Mary Kay Cosmetics: Asian Market Entry (A)
Sales & Marketing Case Study11.95View Details In February 1993, Curran Dandurand, senior vice president of Mary Kay Cosmetics Inc.'s global marketing group, was reflecting on the company's international... -
Kodak: The Rebirth of an Iconic Brand
Sales & Marketing Case Study11.95View Details Following its re-emergence from bankruptcy protection in 2014, the marketing team at Kodak has been charged with tripling brand value with consumers,...
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When Do Consumers Prefer Crowdfunded Products?
Innovation & Leadership Digital ArticleOne study found that people were willing to pay about 21% more for a product when they were told it was crowdfunded. -
How to Penetrate the US Market
Marketing Digital ArticleAccounting for almost 30% of world GDP, the United States is the world’s largest and most demanding market for almost everything from oil to microprocessors to premium coffee. Companies around the world aspire to do business in the US, or at least with US companies in their home markets. By doing so, they learn much […] -
Retail Promotional Pricing: When Is a Sale Really a Sale? (A)
Sales & Marketing Case Study11.95View Details Addresses the controversy that surrounds highly promotional retail pricing referred to as "high-low pricing" by the trade. High-low pricing involves setting... -
Using Social Media to Connect with Your Most Loyal Customers
Sales & Marketing Digital ArticleA study of 3,500 posts offers insights for digital marketers. -
Why Baseball Seats Should be Priced like Airline Tickets
Pricing strategy Digital ArticleMore than half of Major League Baseball teams are using dynamic pricing. Others should follow. -
Launching W Singapore - Sentosa Cove: Starwood Hotel's Digital Strategy to Drive Bookings
Sales & Marketing Case Study11.95View Details It is March 2012 and Janice Chan, the senior director of digital marketing and distribution for Starwood Asia Pacific Hotels, is responsible for delivering... -
Inn or Out: Yield Management in Hotels - Simulation Game
Strategy & Execution Case Study11.95View Details This is a game simulation case on yield management for the hotel industry. Students play the role of the reservation manager and are allowed to make hotel... -
CORE FOODS: To Withdraw or Not to Withdraw CORE Meals?
Sales & Marketing Case Study11.95View Details On April 12, 2013, Corey Rennell, the founder and CEO of CORE Foods (CF), was faced with the decision of whether or not to withdraw $100,000 worth of... -
How Our Hotel Used Data to Make Our Laundry Service Glamorous
Customer service Digital ArticleA source of customer complaints became a source of revenue. -
National Instruments
Strategy & Execution Case Study11.95View Details This case explores the use of social media to support product design, customer support, marketing and HR activities at National Instruments (NI). Based...