Account FAQ

I’m a subscriber. Why can’t I access subscriber only content?

First, make sure that you are signed in. If you’re having trouble remembering your password you can reset it here. If you’ve signed in and are still unable to access subscriber content, please contact customer service.

Please keep in mind that Premium subscriber content is only available to Premium subscribers. If you’re a Digital subscriber or Digital + Print subscriber, you’ll need to upgrade your subscription to access Premium content.

You can upgrade your subscription by signing in and going to the Account Settings page in the account menu on hbr.org. Go to Your Subscription Information and click on the “Upgrade” button and choose your upgrade option.

How do I know what subscription tier I’m in?

Subscribers can view their subscription details by signing in and going to the Account Settings page in the account menu on hbr.org.

How do I upgrade my subscription?

Subscribers can upgrade their subscription by signing in and going to the Account Settings page in the account menu on hbr.org. Go to Your Subscription Information and click on the “Upgrade” button and choose your upgrade option.

What’s included in each of the subscription tiers?

Digital and Digital + Print subscribers get access to unlimited digital articles, the Big Idea, Data & Visuals, reading lists, the Insider newsletter, our mobile app, and exclusive video content.

Digital + Print subscribers will also receive the printed magazine mailed to their home or office during the duration of their subscription.

Premium subscribers get all of this content, as well as unlimited access to Case Selections and quarterly e-books.

For more information on the full range of benefits for each tier, visit our subscription page.

How do I change my email address or update my password?

Subscribers can update their email address by signing in and going to the Account Settings page in the account menu on hbr.org. You can update your email address or password under Account Information.

How do I update or change my payment method?

Subscribers can update their payment method by signing in and going to the Account Settings page in the account menu on hbr.org. Go to Payment Method to update your payment details.

How do I get a receipt for my HBR subscription?

Subscribers can download or email yourself a receipt by signing in and going to the Account Settings page in the account menu on hbr.org. Go to Payment History to download or email yourself a receipt.

What’s included in the HBR app?

The all-new HBR app contains the full archive of articles from Harvard Business review. Your HBR.org subscription includes access to the app and you can use your website login now to sign in. Subscribers who purchase a subscription from the Apple App Store or Google Play will also get website access included in their subscription.

The new app is fully redesigned and includes options to personalize your reading experience, read the Management Tip of the Day, and stay up to date on the latest articles published on HBR.org and in the magazine. We’ll be rolling out more features soon, including audio articles, HBR Podcast episodes, options to browse the archive by issue, and more.

How do I access the new HBR app?

You can download the Harvard Business Review app from the Apple App Store or from the Google Play Store. Just search “Harvard Business Review” and look for this app:

I purchased a subscription to the previous HBR app on my phone. How do I access my in-app subscription?

You will be able to restore your subscription purchase when you install the new HBR app.

1. Go to Profile on the app and choose Sign In.
2. Enter your email address and password.
3. You will be taken to a screen to Update Account: this is the first step to restoring your subscription.
4. When you submit your account info, you’ll see a page outlining what’s included in your HBR app subscription and a button to Restore Purchase.
5. If you have an active paid subscription, clicking the Restore Purchase button will restore access to your subscription.
6. If the Apple App Store or Google Play does not successfully restore your in-app subscription, you can contact their support channels.
7. If you didn’t have a paid subscription to the previous app, there will be no subscription available to you to restore. You can continue using the app as a free user or return to Profile on the app and choose to Subscribe.

Are my saved items from the previous HBR app still available in my Library?

We were not able to move saved items from the previous app into the new HBR app for those subscribers who purchased their subscription on their phone. However, now that in-app subscription includes access to the website, any items you save on the web or on the app will be available in both locations. Additionally, the new HBR app gives you an option to see your Recently Viewed articles from your Library so it’s easy to pick up where you left off.

Subscribers who purchased their subscription on the website will see that their saved items are available in the app Library, but their folders are not yet available; we will be bringing that functionality into the app soon.

I’m an HBR Premium subscriber. How do I get my quarterly ebook?

HBR Premium subscribers are entitled to four complimentary ebooks per calendar year. Each quarter, Premium subscribers are given the choice of four titles from which to select one ebook, redeemable for free with a promo code in the HBR store. The steps for redeeming a Premium quarterly ebook are:

1. Choose one ebook from the four titles offered in the email you will receive from Harvard Business Review each quarter.
2. You will be directed to your chosen ebook’s page on the HBR store (Note: Make sure you are logged into the HBR store with your Premium HBR subscriber account credentials). Click Add to Cart and then Checkout.
3. On the checkout page, include the promo code offered in your email into the promo code field. The grand total will now show $0.
4. Click Checkout.
5. Your complimentary ebook will be delivered to your Orders tab in My Library.

How do I cancel my subscription?

Subscribers can cancel their subscription by calling customer service.

How do I contact customer service?

For help with your subscription, including cancelling or downgrading, contact:

For help with HBR Store orders or technical assistance with HBR.org, including sign in, registration, HBR Learning or accessing your digital orders, contact: