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How Your Business Should Tap into the Creator Economy
Sales & Marketing Digital ArticleInfluencer marketing is upending established customer-facing businesses. -
How Tech Is Transforming Entry-Level, Customer-Facing Jobs
Technology & Operations Digital ArticleTakeaways from a survey of more than 800 customer service reps. -
8 Best Practices for Creating a Compelling Customer Experience
Strategy & Execution Digital ArticleTakeaways from an analysis of the American Customer Satisfaction Index. -
Do Your Marketing Metrics Show You the Full Picture?
Marketing Digital ArticleHow to create a road map to ensure you’re measuring what matters. -
Why Marketers Are Returning to Traditional Advertising
Marketing Digital ArticleSeven reasons companies are reinvesting in TV, radio, and print ads. -
Research: Customer Referrals Are Contagious
Sales & Marketing Digital ArticleReferred customers not only buy more but also refer 30-57% more new customers than others. -
How the Biden Administration Can Make a Public Option Work
Global Business Digital ArticleThe existing Medicare Advantage plan is a helpful model. -
Selling on TikTok and Taobao
Strategy SpotlightThe growing power of online video platforms -
How Brands and Influencers Can Make the Most of the Relationship
Brand management Magazine ArticlePaid promotions cause followers to desert. Here’s how to limit the damage. -
B2B Sales Culture Must Change to Make the Most of Digital Tools
Sales & Marketing Digital ArticleYou can't deliver a modern customer experience with a dated approach. -
Research: What Happens When Influencers Turn Off Comments
Social marketing Digital ArticleSeven studies examined the effects on their personal brands and product endorsements. -
A Good Digital Strategy Creates a Gravitational Pull
Strategy & Execution Digital ArticleThanks to social media, the most important influences on your business often happen when you aren't in the room. When people connect peer-to-peer, there... -
Closing the Gap Between Digital Marketing Spending and Performance
Sales & Marketing Digital ArticleHow marketers can maximize returns. -
Research: The Pros and Cons of Soliciting Customer Reviews
Sales and marketing Digital ArticleWhen it’s worth it — and when it can backfire. -
Does Influencer Marketing Really Pay Off?
Sales & Marketing Digital ArticleResearch finds seven variables that impact a campaign's effectiveness. -
How to Seed Organic Marketing in a Video-First World
Sales & Marketing Digital ArticleIt's all about generating content - from consumers, creators, and celebrities. -
Winning at Influencer Marketing
Management Digital ArticleOver the past 20 years the social media influencer industry has completely rearranged the way information and culture are conceived, produced, marketed,... -
Brands Are Behaving Like Organized Religions
Sales & Marketing Digital ArticleBut should they? -
When It Comes to Influencers, Smaller Can Be Better
Marketing Magazine ArticleCompanies that rely on celebrities with lots of followers are missing out. -
How the Best Brand-Influencer Partnerships Reach Gen Z
Sales and marketing Digital ArticleFive lessons from companies leaning into the creator economy.
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Thinking Outside the Wine Box (A): Mekanism and the Franz for Life Campaign
Sales & Marketing Case Study11.95View Details This case provides an overview of "Franz for Life," an advertising campaign that independent advertising agency Mekansim created and executed to revitalize... -
The PCRA: Social Marketing Campaign for Petroleum Conservation
Global Business Case Study11.95View Details In 2014, the executive director (ED) of India's Petroleum Conservation Research Association needed to prepare the next phase of the association's marketing... -
Aphro Beverages
Innovation & Entrepreneurship Case Study11.95View Details This case focuses on distribution, sales, and product decisions as Aphro Beverages reaches an inflection point in its growth trajectory. In 2020, Aphro... -
vineyard vines and The Brotherhood of the Traveling Pants
Sales & Marketing Case Study11.95View Details This case, "vineyard vines and The Brotherhood of the Traveling Pants," introduces students to a unique partnership in the social media advertising world.... -
Dumb Ways To Die: Advertising Train Safety (A)
Sales & Marketing Case Study11.95View Details The case series focuses on Melbourne Trains' viral advertising campaign to improve safe behaviors around trains among young people. This iconic, low budget... -
UGG Steps into the Metaverse
Sales & Marketing Case Study11.95View Details In the fall of 2022, boot maker UGG and its parent company, Deckers, were working to position the brand in the nascent but fast growing metaverse. The... -
Lighting up Lives through Cooking Gas and Transforming Society
Strategy & Execution Case Study11.95View Details The case recounts a significant attempt at social transformation through a simple mechanism of providing cooking gas to the marginalised in society. Targeting... -
Aravind Eye Hospital, Madurai, India: In Service for Sight
Sales & Marketing Case Study11.95View Details Starting as a modest 20-bed hospital, Aravind had grown into a 1,400-bed hospital complex by 1992. It had by then screened 3.65 million patients and performed... -
Netflix Inc.: Proving the Skeptics Wrong
Leadership & Managing People Case Study11.95View Details Netflix, a subscription-based movie and television show rental service, offered content to subscribers either via DVDs delivered by mail, or through Internet-based... -
Mary Kay Inc.: Enriching Women's Lives while Embracing Change
Sales & Marketing Case Study11.95View Details In December 2020, Mary Kay Inc. Chief Marketing Officer Sheryl Adkins-Green considered several strategic dilemmas. Founded in 1963 by Mary Kay Ash, Mary... -
Thinking Outside the Wine Box (C): Mekanism and the Franz for Life Campaign
Sales & Marketing Case Study5.00View Details This case reveals the events that took place after the conclusion of the cases "Thinking Outside the Wine Box (A-B): Mekanism and the Franz for Life Campaign."... -
International Needs Canada: Transforming Child Sponsorship
Management Case Study11.95View Details In January 2022, the leaders of the Canadian charity organization International Needs Canada recognized that individual child sponsorship had serious... -
Proday: Calling the Right Play
Management Case Study11.95View Details Sarah Kunst knew the elements of a successful startup from her tenure at venture capital firms. In April 2018, however, her own app - Proday, a home fitness... -
Facebook's Predicaments: Incidental, Inadvertent, or Intentional?
Management Case Study11.95View Details By October 2021, the US social media giant Facebook Inc. had been dominating the social media market globally with the highest number of active users.... -
Facelift at Olay (B)
Sales & Marketing Case Study5.00View Details ... -
Dumb Ways To Die: Advertising Train Safety (C)
Sales & Marketing Case Study5.00View Details The case series focuses on Melbourne Trains' viral advertising campaign to improve safe behaviors around trains among young people. This iconic, low budget... -
Facebook Fake News in the Post-Truth World
Strategy & Execution Case Study11.95View Details In January 2017, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The election of Donald Trump as the next president of the... -
The Hunger Games: Catching Fire: Using Digital and Social Media for Brand Storytelling
Sales & Marketing Case Study11.95View Details After the successful release of the first Hunger Games film in 2012, the film's distributor, Lionsgate, was preparing to release the next movie in the... -
Koita Foods
Innovation & Entrepreneurship Case Study11.95View Details In 2018, Mustafa Koita, Founder and CEO of Dubai-based organic milk company Koita has to decide whether or not to pursue an investment from a potential...
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How Your Business Should Tap into the Creator Economy
Sales & Marketing Digital ArticleInfluencer marketing is upending established customer-facing businesses. -
How Tech Is Transforming Entry-Level, Customer-Facing Jobs
Technology & Operations Digital ArticleTakeaways from a survey of more than 800 customer service reps. -
8 Best Practices for Creating a Compelling Customer Experience
Strategy & Execution Digital ArticleTakeaways from an analysis of the American Customer Satisfaction Index. -
Thinking Outside the Wine Box (A): Mekanism and the Franz for Life Campaign
Sales & Marketing Case Study11.95View Details This case provides an overview of "Franz for Life," an advertising campaign that independent advertising agency Mekansim created and executed to revitalize... -
Do Your Marketing Metrics Show You the Full Picture?
Marketing Digital ArticleHow to create a road map to ensure you’re measuring what matters. -
The PCRA: Social Marketing Campaign for Petroleum Conservation
Global Business Case Study11.95View Details In 2014, the executive director (ED) of India's Petroleum Conservation Research Association needed to prepare the next phase of the association's marketing... -
Why Marketers Are Returning to Traditional Advertising
Marketing Digital ArticleSeven reasons companies are reinvesting in TV, radio, and print ads. -
Aphro Beverages
Innovation & Entrepreneurship Case Study11.95View Details This case focuses on distribution, sales, and product decisions as Aphro Beverages reaches an inflection point in its growth trajectory. In 2020, Aphro... -
vineyard vines and The Brotherhood of the Traveling Pants
Sales & Marketing Case Study11.95View Details This case, "vineyard vines and The Brotherhood of the Traveling Pants," introduces students to a unique partnership in the social media advertising world.... -
Harvard Business Review, September/October 2022
Leadership & Managing People Magazine Issue19.95View Details Harvard Business Review publishes new and authoritative ideas for improving the practice of management. Written by leading business thinkers and executives,...