Balanced scorecard

Strategic dreams often turn into nightmares if companies start engaging in expensive and distracting restructurings. It’s far more effective to choose a design that works reasonably well, then develop a strategic system to tune the structure to the strategy.

What do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy.

I didn't anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public...

There is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,...

The crisis in financial institutions and the imminent failure of the US-based automobile producers have raised the issue about whether use of the Balanced...

Tracking things like customer satisfaction and employee turnover can powerfully supplement traditional bookkeeping. Unfortunately, most companies botch the job.

Why is it that effective business start-ups frequently grow into corporate giants, but effective new nonprofits rarely reach national scale? Because,...

Fifty percent of corporate alliances fail. But you can increase your partnership’s odds of success by applying these techniques.

For years, people have bemoaned executives' zealous focus on short-term results, which often leads CEOs to make moves that undermine their firms' long-term...

Building a scorecard can help managers link today’s actions with tomorrow’s goals.

When most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock...

Executives know that a company's measurement systems strongly affect employee behaviors. But the traditional financial performance measures that worked...

Robert S. Kaplan and David P. Norton's seminal framework--in under three minutes.

Measuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting....

If you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads...

If you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads...

In 1996, Duke Children's Hospital was in serious trouble. Its $11 million annual operating loss had forced administrators to make cutbacks. As a result,...

Measuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting....

It’s not just about innovation; it’s maximizing what you already have.

What you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […]