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  • When Do Consumers Prefer Crowdfunded Products?

    Innovation & Leadership Digital Article
    • Oguz A Acar
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    • Christoph Fuchs
    • Martin Schreier
    One study found that people were willing to pay about 21% more for a product when they were told it was crowdfunded.
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    • May 10, 2021
  • How to Penetrate the US Market

    Marketing Digital Article
    • John Quelch
    Accounting for almost 30% of world GDP, the United States is the world’s largest and most demanding market for almost everything from oil to microprocessors to premium coffee. Companies around the world aspire to do business in the US, or at least with US companies in their home markets. By doing so, they learn much […]
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    • April 01, 2008
  • Using Social Media to Connect with Your Most Loyal Customers

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    • December 24, 2019
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    • April 05, 2013
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    Customer service Digital Article
    • Ana Brant
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    • March 01, 2017
  • Managing Your Reputation in a World of Crowdsourcing

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    • John Sviokla
    Jimmy Wales, the founder of Wikipedia, got flack recently because he took special interest in a page about somone he was dating. The Wikipedia community will get over it, but the kerfuffle calls into question reputation, quality, and the very veracity of the site itself. This would be a salacious detail only of interest to […]
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    • March 26, 2008
  • When People Pay Attention to Video Ads and Why

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    • October 14, 2015
  • Automation to Boost Sales and Marketing

    Marketing Magazine Article
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    In the rush to automate, the marketing and sales function is the next frontier. As everybody knows, over the past decade information systems have been making great inroads in engineering and manufacturing. Automation has cut direct labor to a small fraction of production costs—an average of 8% to 12% in manufacturing companies. Therefore, wringing yet […]
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    • From the January–February 1989 Issue
  • Advertising and the Internet of Things

    Marketing Digital Article
    • Jeffrey F. Rayport
    “Smart” objects offer advertisers new opportunities.
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    • March 01, 2013
  • Making Sense of Owned Media

    Sales & Marketing Digital Article
    • Mark Bonchek
    Are you in control of your content experience?
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    • October 10, 2014
  • Why Brands Need a Clear Promise

    Sales & Marketing Video
    • Luca de Meo
    Luca de Meo, member of the board of management at Audi AG, discusses marketing, branding, and innovation--and how to succeed in each.
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    • June 17, 2014
  • Gaming Social Media Is Counterproductive

    Social media Digital Article
    • David Armano
    Contrary to popular belief, social media is not naturally more resistant to marketing tricks. It can be gamed. On Twitter, services exist to boost your follower count and give the impression that you’ve got a vast high-quality network. Bloggers can write articles rich with links that draw the attention of others who would hopefully link […]
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    • December 09, 2009
  • Know Your Customers' "Jobs to Be Done"

    Strategy & Execution Magazine Article
    • Clayton M. Christensen
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    • David Duncan
    • David S Duncan
    Firms have never known more about their customers, but their innovation processes remain hit-or-miss. Why? According to Christensen and his coauthors,...
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    • From the September 2016 Issue
  • Customer Surveys Are No Substitute for Actually Talking to Customers

    Market research Digital Article
    • Graham Kenny
    A dozen interviews can be more useful than thousands of responses to a questionnaire.
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    • January 17, 2019
  • “Actually,” She Said, “He Works for Me.”

    Consumer behavior Digital Article
    • Karen Firestone
    Surprised by a gender stereotype? React calmly, directly, and move on.
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    • April 09, 2013
  • What Does the Symmetry of Your Logo Say About Your Brand?

    Sales & Marketing Digital Article
    • Antonios Stamatogiannakis
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    A study on how consumers perceive design.
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    • March 12, 2020
  • Go Downstream: The New Profit Imperative in Manufacturing

    Business models Magazine Article
    • Richard Wise
    • Peter Baumgartner
    Now that providing services is more lucrative than making products, the old foundations for success in manufacturing are crumbling. Smart manufacturers are creating new business models to capture profits at the customer’s end of the value chain.
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    • From the September–October 1999 Issue
  • Inside the Mind of the Chinese Consumer

    Consumer behavior Magazine Article
    • William McEwen
    • Xiaoguang Fang
    • Chuanping Zhang
    • Richard Burkholder
    For the last decade, the Gallup Organization has surveyed the people of China, as both consumers of goods and employees of the companies that produce those goods. The data provide a unique picture of changing consumer attitudes, market opportunities, and management challenges.
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    • From the March 2006 Issue
  • Social Media Strategy: Make Your Own Romania

    Communication Digital Article
    • Alexandra Samuel
    "Create a social media presence that highlights your expertise," I told a room full of entrepreneurs. "And that will do more to drive business to your...
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    • May 31, 2011
  • Marketers, Go Back to Basics

    Marketing Digital Article
    • Dorie Clark
    Innovation is great, but don’t forget to make the most of the tried-and-true tactics.
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    • November 26, 2012
  • Making Omnichannel Work for Luxury Retail

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    • Lewis Lim
    Five ways brands can bring a high-touch approach to multiple distribution channels.
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    • September 03, 2024
  • When It Comes to Influencers, Smaller Can Be Better

    Marketing Magazine Article
    Companies that rely on celebrities with lots of followers are missing out.
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    • From the September–October 2024 Issue
  • There Really Is a “Sales Gene”

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    • Juan Martinez
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    • From the September–October 2024 Issue
  • Does Market Share Still Matter?

    Marketing Digital Article
    • Julian R.K. Wichmann
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    • August 26, 2024
  • Research: What Happens When Influencers Turn Off Comments

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    • August 20, 2024
  • Research: Highlighting Minority-Owned Businesses Can Boost Sales

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    • August 13, 2024
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    • June 18, 2024
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    Sales and marketing Digital Article
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    • June 17, 2024
  • Research: Smaller, More Precise Discounts Could Increase Your Sales

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    • June 07, 2024
  • Stop Overlooking the Leadership Potential of Asian Employees

    High potential employees Digital Article
    • Joy Chen
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    • June 03, 2024
  • Why You Should Be Tracking Customer Surplus Value

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    • May 29, 2024
  • How Marketers Can Adapt to LLM-Powered Search

    AI and machine learning Digital Article
    • Mike Ensing
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    With the addition of AI-generated overviews, Google, Perplexity, OpenAI and other search engines are changing how consumers find information.
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    • May 24, 2024
  • How Your Business Should Tap into the Creator Economy

    Social marketing Digital Article
    • Rebecca Karp
    • Carolyn Fu
    • Simon Friis
    Influencer marketing is upending established customer-facing businesses.
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    • May 22, 2024
  • How Inclusive Brands Fuel Growth

    Marketing Magazine Article
    • Omar Rodríguez-Vilá
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    They unlock new sources of value by meeting the needs of underrecognized customers.
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    • From the May–June 2024 Issue
  • Winning at Influencer Marketing

    Marketing Magazine Article
    Over the past 20 years the social media influencer industry has completely rearranged the way information and culture are conceived, produced, marketed, and shared. This month’s Spotlight package looks at how brands are responding.
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    • From the May–June 2024 Issue
  • What Makes a Successful Celebrity Brand?

    Marketing Spotlight
    • Ayelet Israeli
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    • Leonard A. Schlesinger
    • Matt Higgins
    Stars are using their influencer status to launch their own products and capture more profits for themselves.
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    • From the May–June 2024 Issue
  • Why the Influencer Industry Needs Guardrails

    Marketing Spotlight
    • Emily Hund
    And how to professionalize a maturing practice
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    • From the May–June 2024 Issue
  • Retail Promotional Pricing: When Is a Sale Really a Sale? (A)

    Sales & Marketing Case Study
    • Gwendolyn K. Ortmeyer
    11.95
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    Addresses the controversy that surrounds highly promotional retail pricing referred to as "high-low pricing" by the trade. High-low pricing involves setting...
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    • July 01, 1991
  • Launching W Singapore - Sentosa Cove: Starwood Hotel's Digital Strategy to Drive Bookings

    Sales & Marketing Case Study
    • Srinivas K. Reddy
    • Christopher Dula
    11.95
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    It is March 2012 and Janice Chan, the senior director of digital marketing and distribution for Starwood Asia Pacific Hotels, is responsible for delivering...
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    • May 01, 2014
  • Inn or Out: Yield Management in Hotels - Simulation Game

    Strategy & Execution Case Study
    • Marcus Ang
    • Lipika Bhattacharya
    • Bernie Koh
    11.95
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    • March 01, 2022
  • CORE FOODS: To Withdraw or Not to Withdraw CORE Meals?

    Sales & Marketing Case Study
    • Saroja Subrahmanyan
    • J. Tomas Gomez-Arias
    11.95
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    On April 12, 2013, Corey Rennell, the founder and CEO of CORE Foods (CF), was faced with the decision of whether or not to withdraw $100,000 worth of...
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    • June 01, 2017
  • National Instruments

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    • Lynda M. Applegate
    • Keri Pearlson
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    This case explores the use of social media to support product design, customer support, marketing and HR activities at National Instruments (NI). Based...
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    • April 01, 2013
  • GDR versus Kodak - Bart Film Scanner

    Innovation & Entrepreneurship Case Study
    • Donald Pillittere
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    Georginelli Dental Research (GDR) has transitioned from an agile entrepreneurial company to one that has become overly cautious as its high-margin film...
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    • September 02, 2009
  • Retail Promotional Pricing: When Is a Sale Really a Sale? (B)

    Sales & Marketing Case Study
    • Gwendolyn K. Ortmeyer
    5.00
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    Provides the court's decision in the May D&F case, and updates the controversy surrounding high-low retail pricing.
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    • July 03, 1991
  • Qualtrics (A)

    Sales & Marketing Case Study
    • Doug J. Chung
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    Qualtrics was an online survey research platform and since the beginning, the company had relied entirely on an inside sales model-sales done remotely...
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    • February 13, 2018
  • Navigating an Eternal Ocean: EnerGaia's Emergent Strategy in the Market for Spirulina

    Innovation & Entrepreneurship Case Study
    • Shillebeeckx Simon
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    • May 08, 2019
  • Backstage at Boston Ballet

    Organizational Development Case Study
    • David G. Fubini
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    • Begum Agca Okutgen
    • Julia Kelley
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    • July 08, 2019
  • Anheuser-Busch and the Anti-Transgender Boycott of Bud Light (A)

    Management Case Study
    • David T.A. Wesley
    11.95
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    In 2023, Anheuser-Busch InBev SA/NV leadership faced a developing crisis in the United States after conservative backlash to a Bud Light promotional campaign...
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    • January 24, 2024
  • L'eggs Products, Inc. (Condensed)

    Sales & Marketing Case Study
    • Stephen H. Star
    11.95
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    Describes designing an advertising or promotion program to sustain the momentum on L'eggs successful market entry.
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    • March 01, 1975
  • BAYCAT: How a New Hybrid Nonprofit Model is Creating Sustainability and Driving Social Change

    Innovation & Entrepreneurship Case Study
    • Andrew Isaacs
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    Villy Wang founded BAYCAT in 2004 with the ambitious mission of ending inequality and racism through powerful storytelling. To accomplish that mission,...
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    • October 01, 2018
  • StockX: The Stock Market of Things (Abridged)

    Technology & Operations Case Study
    • Chiara Farronato
    • John J Horton
    • Annelena Lobb
    • Julia Kelley
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    Founded in 2015 by Dan Gilbert, Josh Luber, and Greg Schwartz, StockX was an online platform where users could buy and sell unworn luxury and limited-edition...
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    • April 05, 2021
  • Applying the principles of branding to build personal brands

    Leadership & Managing People Case Study
    • Francine Espinoza Petersen
    8.95
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    In this note you will find a summary and an overview of the principles of branding, as well as an illustration of application of these principles to build...
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    • March 03, 2014
  • Caffeine with a Conscience

    Global Business Case Study
    • Andrew Wicks
    • Jenny Mead
    11.95
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    Is "Fair Trade" really fair? This case examines the concept, history, and logistics of the Fair Trade movement, specifically for coffee. Fair Trade began...
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    • August 18, 2008
  • Fair & Lovely vs. Dark is Beautiful

    Sales & Marketing Case Study
    • Rohit Deshpande
    • Saloni Chaturvedi
    11.95
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    Women of Worth (WOW) is an organization that seeks to empower women through training and workshops. The organization has also fought against discrimination...
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    • March 17, 2016
  • International Trade Options for the Exotic Spectacled Caiman

    Management Case Study
    • Monica Franco
    • Jose Concha
    • Martha Cruz
    11.95
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    This case make the analysis of potential markets for the internationalization of the company Saurios and, especially, to the selection and entry modes...
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    • May 26, 2023
  • Mary Kay Cosmetics: Asian Market Entry (A)

    Sales & Marketing Case Study
    • John A. Quelch
    • Nathalie Laidler
    11.95
    View Details
    In February 1993, Curran Dandurand, senior vice president of Mary Kay Cosmetics Inc.'s global marketing group, was reflecting on the company's international...
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    • September 22, 1993
  • Kodak: The Rebirth of an Iconic Brand

    Sales & Marketing Case Study
    • Anat Keinan
    • Michael Beverland
    • Giana M. Eckhardt
    11.95
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    Following its re-emergence from bankruptcy protection in 2014, the marketing team at Kodak has been charged with tripling brand value with consumers,...
    • Save
    • Share
    • December 05, 2018
  • When Do Consumers Prefer Crowdfunded Products?

    Innovation & Leadership Digital Article
    • Oguz A Acar
    • Darren W Dahl
    • Christoph Fuchs
    • Martin Schreier
    One study found that people were willing to pay about 21% more for a product when they were told it was crowdfunded.
    • Save
    • Share
    • Buy Copies
    • May 10, 2021
  • How to Penetrate the US Market

    Marketing Digital Article
    • John Quelch
    Accounting for almost 30% of world GDP, the United States is the world’s largest and most demanding market for almost everything from oil to microprocessors to premium coffee. Companies around the world aspire to do business in the US, or at least with US companies in their home markets. By doing so, they learn much […]
    • Save
    • Share
    • April 01, 2008
  • Retail Promotional Pricing: When Is a Sale Really a Sale? (A)

    Sales & Marketing Case Study
    • Gwendolyn K. Ortmeyer
    11.95
    View Details
    Addresses the controversy that surrounds highly promotional retail pricing referred to as "high-low pricing" by the trade. High-low pricing involves setting...
    • Save
    • Share
    • July 01, 1991
  • Using Social Media to Connect with Your Most Loyal Customers

    Sales & Marketing Digital Article
    • Michael A. Stanko
    • Blanca Isabel Hernández Ortega
    • Francisco Jose Molina Castillo
    • Rishika Rishika
    • José Franco
    A study of 3,500 posts offers insights for digital marketers.
    • Save
    • Share
    • Buy Copies
    • December 24, 2019
  • Why Baseball Seats Should be Priced like Airline Tickets

    Pricing strategy Digital Article
    • Rafi Mohammed
    More than half of Major League Baseball teams are using dynamic pricing. Others should follow.
    • Save
    • Share
    • April 05, 2013
  • Launching W Singapore - Sentosa Cove: Starwood Hotel's Digital Strategy to Drive Bookings

    Sales & Marketing Case Study
    • Srinivas K. Reddy
    • Christopher Dula
    11.95
    View Details
    It is March 2012 and Janice Chan, the senior director of digital marketing and distribution for Starwood Asia Pacific Hotels, is responsible for delivering...
    • Save
    • Share
    • May 01, 2014
  • Inn or Out: Yield Management in Hotels - Simulation Game

    Strategy & Execution Case Study
    • Marcus Ang
    • Lipika Bhattacharya
    • Bernie Koh
    11.95
    View Details
    This is a game simulation case on yield management for the hotel industry. Students play the role of the reservation manager and are allowed to make hotel...
    • Save
    • Share
    • March 01, 2022
  • CORE FOODS: To Withdraw or Not to Withdraw CORE Meals?

    Sales & Marketing Case Study
    • Saroja Subrahmanyan
    • J. Tomas Gomez-Arias
    11.95
    View Details
    On April 12, 2013, Corey Rennell, the founder and CEO of CORE Foods (CF), was faced with the decision of whether or not to withdraw $100,000 worth of...
    • Save
    • Share
    • June 01, 2017
  • How Our Hotel Used Data to Make Our Laundry Service Glamorous

    Customer service Digital Article
    • Ana Brant
    A source of customer complaints became a source of revenue.
    • Save
    • Share
    • March 01, 2017
  • National Instruments

    Strategy & Execution Case Study
    • Lynda M. Applegate
    • Keri Pearlson
    • Natalie Kindred
    11.95
    View Details
    This case explores the use of social media to support product design, customer support, marketing and HR activities at National Instruments (NI). Based...
    • Save
    • Share
    • April 01, 2013

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