Analytics and data science

A source of customer complaints became a source of revenue.

He could have been the president of any one of a number of successful and growing medium-sized companies in the electronics industry. He had spent the previous day working to salt away the acquisition of a small company that fitted an important position in the product line strategy he had evolved for his organization. Most […]

And making reorgs more effective.

Eliminating algorithmic bias can unlock value for your company.

In most companies, strategic planning isn’t about making decisions. It’s about documenting choices that have already been made, often haphazardly. Leading firms are rethinking their approach to strategy development so they can make more, better, and faster decisions.

Most of them are buying it, not building it themselves.

The internet runs on trading personal data for free services - and we can't figure out if it's a fair trade until we acknowledge that.

According to a recent survey.

It’s a victory of making stuff over making markets.

Like today’s jet aircraft, a large company can use information technology to weather sudden changes in the business environment.

Companies don't win over investors just by issuing sustainability reports and engaging in other standard ESG practices. What they need to do, says Harvard...

You don’t have to be Amazon to compete on technology.

The technology is quickly replacing observational and subjective approaches to understanding business processes.

Lessons from an engineering and construction company.

Some companies have built their very businesses on their ability to collect, analyze, and act on data. Every company can learn from what these firms do.

“Bill, it’s time for your annual appraisal interview. You’ve done a lot of good work, and I want you to know that it has been noticed and appreciated. Of course there are areas in which improvements can be made. Let’s start with the good side. Your output record has been good all year, and we’re […]

The most dubious business plan can look solid—even smart—if it’s cast as a virtuous circle. “See, we invest our profits in innovation to create delightful products that customers buy—which generate profits that we invest in innovation!” Who could argue with that? Indeed, the merit of self-reinforcing systems seems so obvious that businesspeople instinctively describe their […]

The role is often saddled with unrealistic expectations and unclear priorities.

A four-step approach.

The limits of workforce analytics.