When leaders commit to building an inclusive organization, they tend to start with the company mission, vision, values, and a promise to ensure everyone in the organization has a voice. But if they don’t change the way they communicate every day with their employees, leaders are missing a crucial piece.
What Inclusive Leaders Sound Like
Researchers identified what they say — and how they say it.
November 19, 2020
HBR Staff
Summary.
Leaders across virtually every industry are pledging to be more inclusive; but if their actions and behaviors don’t support those values, the progress stops there. In their recent study, the authors applied a combination of computational linguistics, vocal mapping, and facial micro-expression analysis to determine what truly makes a leader inclusive in the eyes of an audience. Here they provide three behaviors that can be learned, practiced, and mastered.
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How to build a better, more just workplace.
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New!
HBR Learning
HBR Learning
Diversity, Inclusion, and Belonging Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Diversity, Inclusion, and Belonging. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
How to build a better, more just workplace.