The use of consumer data today is expanding exponentially — as is public and political criticism of these practices. Just think of the political scandals that exploded a couple of years ago around Cambridge Analytica. Or regulators around the world examining whether social media platforms such as Facebook have abused their monopoly powers.
The Data Economy Is a Barter Economy
The internet runs on trading personal data for free services — and we can’t figure out if it’s a fair trade until we acknowledge that.
July 06, 2021
Summary.
What is the best way for businesses to use data in a way that feels ethical to consumers and does not spark a regulatory backlash? This question is sparking endless angst in today’s C-suites. All manner of policy responses have been suggested, but one simple and important place to start is to change the way we talk about it. Borrowing an idea from cultural anthropology and describing this exchange as “barter” will clarify the minds of regulators and investors to focus on the scale and nature of long-concealed exchanges that now lie at the heart of the tech world, and how to create a more acceptable framework that protects consumers.
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Digital Intelligence . Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Excel in a world that's being continually transformed by technology.