Lessons from Trader Joe’s, Wegmans, and Walmart.

An advanced AI model considers much more than what competitors are charging.

Instead of viewing salespeople as an expendable cost, store managers should treat them as an asset in their battle with e-tailers.

Lessons from the retail industry

By slowing their store-opening rates and improving existing stores, the above-average retailers in our study were able to grow revenues faster than expenses, yielding strong operating profits.

A new technique to help retailers improve assortment planning

I teach a course on retail supply-chain management that includes several classes on store execution. I began by asking the students: “Who’s had a bad experience in a store?” Every hand goes up. Then I ask: “Who’s had an experience so bad that it made you viscerally angry?” Every hand up goes up again. I […]

This blog post is part of the HBR Online Forum The Future of Retail. Retailers periodically update their product assortments, deleting slow sellers and...

Retailers today are drowning in data but lacking in insight: They have huge volumes of information at their disposal. But they're unsure of how to sort...