Performance indicators

Companies don't win over investors just by issuing sustainability reports and engaging in other standard ESG practices. What they need to do, says Harvard...

The technology is quickly replacing observational and subjective approaches to understanding business processes.

“Bill, it’s time for your annual appraisal interview. You’ve done a lot of good work, and I want you to know that it has been noticed and appreciated. Of course there are areas in which improvements can be made. Let’s start with the good side. Your output record has been good all year, and we’re […]

Takeaways from a survey of more than 800 customer service reps.

Of all the competing objectives every company faces, three pairs stand out: profitability versus growth, the short term versus the long term, and the...

Budgeting, as most corporations practice it, should be abolished. Most other building blocks are in place, but companies continue to restrict themselves...

What do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy.

When people are your most important asset, some standard performance measures and management practices become misleading or irrelevant. This is a danger...

Five ways to ensure your L&D investments pay off.

Digital financial companies are making big claims about financial inclusion - but are failing to disclose data that backs up their efforts.

Sales and shareholder returns—common for-profit metrics—can’t measure a think tank’s effect on society.

Use technology, data, and analytics to do it right.

To change CEOs' behavior, we need to change the numbers we measure and emphasize.

CDOs need to focus on four spheres of influence.

Present performance appraisal techniques evaluate behavior by making subjective and impressionistic judgments rather than quantitative judgments and providing...

Every day, at almost every company, strategy is being hijacked by numbers. Because strategy is abstract, employees often mentally replace it with the...

Corporate budgeting is a joke, and everyone knows it. It consumes a huge amount of executives' time, forcing them into endless rounds of dull meetings...

When service companies put employees and customers first, a radical shift occurs in the way they manage and measure success.

The right approach can help you spot where resources are being wasted — and how the system can be improved.

Focus on five guiding principles.