Online communities

In the 1920s, Germany experienced one of the most severe episodes of hyperinflation in history. The episode originated in military defeat and revolution,...

Arcelik Turkey, the country's market leader in household appliances, was at an omnichannel crossroads in January 2020. Arcelik was a B2B player utilizing...

Everything you need to get your best work done, no matter where you do it. For many, working remotely is a dream come true. For others it comes with stress,...

In January 1933, German president Paul von Hindenburg confronted the dilemma of whom to appoint as chancellor in the midst of the Great Depression, polarization...

This brief note explores the emerging possibilities of virtual reality and its potential as a gaming platform.

Snap, the disappearing message app, went public at $17 per share on March 2, 2017, making its two 20-something founders the youngest self-made billionaires...

TikTok's parent company, ByteDance, was launched in 2012 around a simple idea - helping users entertain themselves on their smartphones while on the Beijing...

Collaborative filtering is explained. Collaborative filters leverage the online community to make personalized recommendations to each end-user by comparing...

eBay, Yahoo!, and Amazon.com entered the online auction market within four years of one another, along with a host of smaller Web sites. Five years later,...

Nike, which first started experimenting with social media and networking in 2004, has been consistently reducing its spending on traditional advertising....

On March 11, 2020, The World Health Organization declared the outbreak of the novel coronavirus (COVID-19) a global pandemic. The pandemic brought production,...

The E-Commerce Analytics group at the traditional CPG firm was in charge of compiling various online sales reports, as well as making data-driven recommendations...

Scandinavia Translations (Scantran) provides translation services between English and the three Scandinavian languages (Danish, Swedish, and Norwegian),...

Lead your hybrid team to success. The strictly nine-to-five office routine no longer exists, and you may be managing a team that works in several different...

With frequent water main breaks, leaking pipes, and lead contamination, the water infrastructure of many countries is in bad shape, and improvements are...

BroadVision develops software that allows Internet-based businesses to gather information about their online customers and deliver customized information...

TikTok's parent company, ByteDance, was launched in 2012 around a simple idea - helping users entertain themselves on their smartphones while on the Beijing...

A new technology platform conceived in the early 1990s, Linux developed into a force to be reckoned with in the operating system marketplace. At first,...

After the events in CashDrop A, Flores-Martinez received two concrete offers from VC funds for his startup business, CashDrop. This case describes the...

The E-Commerce Analytics group at the traditional CPG firm was in charge of compiling various online sales reports, as well as making data-driven recommendations...

How businesses shift from selling products to building networks.

In this fictitious case study, HBR editor Regina F. Maruca explores the challenges of managing employees in the alternative workplace. Allison Scher is...

Takeaways from a survey of more than 800 customer service reps.

In the 1920s, Germany experienced one of the most severe episodes of hyperinflation in history. The episode originated in military defeat and revolution,...

Involving people in the evolution of your idea makes them invested in its success.

Takeaways from an analysis of the American Customer Satisfaction Index.

Business runs better when people within a company have close ties and trust one another. But the relationships that make organizations work effectively...

Being able to instantly port over your Instagram followers - and the accounts you follow - hints at the promise of open-protocol platforms.

To stay relevant, the winners of Web2 need to start using the tools of Web3.

Arcelik Turkey, the country's market leader in household appliances, was at an omnichannel crossroads in January 2020. Arcelik was a B2B player utilizing...