Management communication

Don’t let overcommunication tank productivity.

Ben Casnocha, coauthor of "The Alliance," explains why employees need to speak honestly about their career goals with their managers.

Power will change you - and your relationships. How you wield it can make or break your success.

Some CEOs inspire their people to outstanding performance; others prompt yawns from their employees. A new study suggests that part of the difference...

Six strategies to help you persuade leadership to give your team more tools, personnel, or funds.

All too often, leaders fail to explain what they mean when they talk about organizational structure, financial results, their own jobs, time management, and corporate culture. Left unclear, these concepts can throw a firm into turmoil—but when given proper focus, they confer extraordinary leverage.

Companies have always found it hard to balance pressing operational concerns with long-term strategic priorities. The tension is critical: World-class...

Today's employees, particularly young ones, expect their employers to speak out about the social, political, and environmental issues they care about....

Five common mistakes to avoid.

Most managerial styles are characterized by an emphasis on the power and the right of the manager to pass judgment on the actions of his or her subordinates....

The airline had to adapt to a seemingly endless series of dire, pandemic-related challenges.

TQM, thought leadership, dot-com, dot-bomb, golden parachute: the litany of business jargon could go on for pages. HBR talks with Marjorie Garber about...

To communicate in a way that resonates with your workers, you'll have to get to know them first.

All industries are, effectively, service industries. Some industries merely have greater service components than others. Many so-called service industries...

How an animated treemap can tell a better financial story over time.

This article argues that a good strategic plan must be written in a narrative form that tells an exciting, detailed, nuanced story. Virtually all business...

Six strategies to ensure your team tells you what you need to hear.

Be specific about what you're asking for - or you'll keep getting crickets.

Executives who wish to avoid being caught off guard when speaking to the press or to the public need a sound attitude (one that is neither arrogant nor...

It happens all the time. Two parties with common interests fail to reach an agreement--about a sale, a merger, a technology transfer--because they have...

McDonald's decides to withdraw its polystyrene plastic packaging for sandwiches and hamburgers after years of defending itself against environmental critics....

This case describes the plight of Li Fen, a human resources (HR) manager. In 2008, Li began working as a management trainee at Company A, a smartphone...

In May 2005, JP Rangaswami, the chief information officer at investment bank Dresdner Kleinwort Wasserstein (DrKW), wonders how to extend the bank's use...

Supplements the (A) and (B) cases. Designed to be handed out at the end of class.

Jane Kravitz (Caucasian female), strategic product manager, and Lyndon Brooks (African American male), a member of her staff at Jensen Shoes, a successful...

NET ZERO TO NET HERO - CAN WE GROSS IT? is a two-part case that highlights the pressing need for businesses to move towards sustainable practices. This...

Describes the efforts of the Timken Co., a major international producer of bearings and steel, to develop an effective employee communication program....

Focuses on InterSoft of Argentina, a growing software company in Argentina. In 1993, InterSoft acquires a Russian software company and Emilo Lopez, the...

Summarizes six principles of effective persuasion. A rewritten version of an earlier note.

After General Electric (GE) is indicted in 1985 for defrauding the Department of Defense, Chairman John F. Welch takes dramatic steps to prevent a recurrence....

Classic Advice for Today's Management Challenges. Peter F. Drucker's timeless thinking on management--distilled in this series of concise essays--examines...

In October 2005, Myrto Lazopoulou, head of user centered design at the investment bank Dresdner Kleinwort Wasserstein (DrKW), contemplates how to spread...

Senior functional officers (marketing, manufacturing, research & development, control, and human resources) clash over alternative ideas for turning around...

An abstract is not available for this product.

DON'T LET YOUR WRITING HOLD YOU BACK. When you're fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a...

Jeanne Lewis, after six years with Staples, Inc., is promoted to senior vice president of marketing. She is to work for fifteen months alongside her predecessor,...

This note was written to help you organize and orchestrate your FIELD Immersion final project presentation to your Project Partners. It is designed to...

An abstract is not available for this product.

Examines the implications of Whole Foods' CEO's anonymous message board postings including its potential impact on the company's proposed merger with...

McDonald's decides to withdraw its polystyrene plastic packaging for sandwiches and hamburgers after years of defending itself against environmental critics....

Don’t let overcommunication tank productivity.

This case describes the plight of Li Fen, a human resources (HR) manager. In 2008, Li began working as a management trainee at Company A, a smartphone...

Ben Casnocha, coauthor of "The Alliance," explains why employees need to speak honestly about their career goals with their managers.

Power will change you - and your relationships. How you wield it can make or break your success.

In May 2005, JP Rangaswami, the chief information officer at investment bank Dresdner Kleinwort Wasserstein (DrKW), wonders how to extend the bank's use...

Supplements the (A) and (B) cases. Designed to be handed out at the end of class.

Jane Kravitz (Caucasian female), strategic product manager, and Lyndon Brooks (African American male), a member of her staff at Jensen Shoes, a successful...

For many speakers, the most frightening part of the presentation is the question and answer period at the end. While some thrive on the improvisatory...

Some CEOs inspire their people to outstanding performance; others prompt yawns from their employees. A new study suggests that part of the difference...