IT management

He could have been the president of any one of a number of successful and growing medium-sized companies in the electronics industry. He had spent the previous day working to salt away the acquisition of a small company that fitted an important position in the product line strategy he had evolved for his organization. Most […]

The information technology explosion was set off by visionaries who thrive on uncertainty. Today that innovation-fueling uncertainty is in danger, a victim of its own success and excess. IT producers have historically built platforms that are useless standing alone, inviting others to parlay them into a variety of useful applications. The first PC makers shipped […]

According to Wickham Skinner (“What Matters to Manufacturing,” HBR January–February 1988), too many managers now approach production difficulties with “a menu of textbook techniques”—CIM, for example—when they should be thinking through the same old questions: What is my business? Where is the market? What machines and flexibilities do I really need? With Skinner’s strictures in […]

Distributed computing makes it possible to use the untapped processing and storage capability of PCs, laptops, and servers across your company’s network. It could also open up big, new business opportunities.

The “bounded awareness” phenomenon causes people to ignore critical information when making decisions. Learning to expand the limits of your awareness before you make an important choice will save you from asking “How did I miss that?” after the fact.

According to a recent survey.

Questions to ask and processes to follow.

Like today’s jet aircraft, a large company can use information technology to weather sudden changes in the business environment.

Here are the Fortune 100 companies with the best and worst policies.

Scrum methodology can help bridge this classic cross-functional breakdown.

In 2014 Sony Pictures Entertainment was subjected to the most devastating hack in corporate history. Highly sensitive data--salary details, private e-mails...

Decisions about IT require the involvement of the whole C-suite.

After all, we interact with our phones 150 times a day.

Buyers expect the same level of service and flexibility as when they shop in their personal lives.

The role is often saddled with unrealistic expectations and unclear priorities.

When you hire a hammer, every problem looks like a nail.

Takeaways from a survey of more than 800 customer service reps.

Platforms and APIs have changed the game.

The challenges are organizational.

A big bank headquartered in New York had to make a decision about its information technology. The bank was expanding its London operations and needed a new computer system there. Technical specialists in London were certain that only one particular vendor could meet the requirements. The information-systems people in New York were equally certain that […]

Supplements the (A) case.

This case explores the use of social media to support product design, customer support, marketing and HR activities at National Instruments (NI). Based...

The Telemonitoring at Visiting Nurse Health System case presents one home healthcare organization's efforts to use telemonitoring to improve the quality...

Syntonix Pharmaceuticals, a Boston biopharmaceutical startup company, was seeking additional financing for growth. The company had developed and patented...

This case series describes a company grappling with organizational change through information technology. National Mutual Life Association vies for Australian...

Describes Ford's examination of its supply chain to evaluate whether the company should "virtually integrate" on the Dell Computers model.

Supplements the (A) case.

Describes the company's use of information technology to strengthen its position in the elevator sales and service market. Also demonstrates how information...

"MDCM, Inc. (B): Strategic IT Portfolio Management" examines the steps involved in developing a portfolio of IT projects aligned with a company's strategic...

ZEFER, a young Internet professional service firm, is considering its expansion options. Organic growth versus growth by acquisition is a central theme....

Explores two main issues: how the IBM Technology Group was able to build a robust, scalable, and functional IT platform using packaged enterprise resource...

This note provides an overview of China's IT industry, using Michael's Porter's "Diamond of National Advantage" framework. Specifically, it assesses how...

Information is a critical resource in the information economy and Information Technology (IT) enables information to be managed as a strategic resource....

Started by two brothers, WCC and ARK are successful independent IT staff augmentation companies that navigated the great recession skillfully and later...

Tagit is a Singapore-based mobile solutions company. The company's offering was based on Mobeix, a ground-breaking technology that allowed enterprises...

TransInsurance Inc. is an individual insurance company, covering all of Canada. In the midst of an industry amalgamation, the RECS project came to be...

In 2005, Stanford Hospital and Clinics (SHC) was internationally recognized as a leading medical institution in terms of its clinical capabilities and...

Three-quarters of Specialisterne's expert software testing staff are diagnosed with some form of Autistic Spectrum Disorder (ASD). Usually a handicap,...

This case is designed to teach how to structure information technology (IT) infrastructure outsourcing deals from both the outsourcer and the client perspective....

Barry Lam, the CEO and Founder of Quanta Computer (the largest notebook computer manufacturer worldwide), has recognized for many years, that he had to...

He could have been the president of any one of a number of successful and growing medium-sized companies in the electronics industry. He had spent the previous day working to salt away the acquisition of a small company that fitted an important position in the product line strategy he had evolved for his organization. Most […]

Supplements the (A) case.

This case explores the use of social media to support product design, customer support, marketing and HR activities at National Instruments (NI). Based...

The Telemonitoring at Visiting Nurse Health System case presents one home healthcare organization's efforts to use telemonitoring to improve the quality...

The information technology explosion was set off by visionaries who thrive on uncertainty. Today that innovation-fueling uncertainty is in danger, a victim of its own success and excess. IT producers have historically built platforms that are useless standing alone, inviting others to parlay them into a variety of useful applications. The first PC makers shipped […]

Social media applications-including collaborative projects, micro-blogs/blogs, content communities, social networking sites, and virtual worlds-have become...

According to Wickham Skinner (“What Matters to Manufacturing,” HBR January–February 1988), too many managers now approach production difficulties with “a menu of textbook techniques”—CIM, for example—when they should be thinking through the same old questions: What is my business? Where is the market? What machines and flexibilities do I really need? With Skinner’s strictures in […]

Distributed computing makes it possible to use the untapped processing and storage capability of PCs, laptops, and servers across your company’s network. It could also open up big, new business opportunities.

The “bounded awareness” phenomenon causes people to ignore critical information when making decisions. Learning to expand the limits of your awareness before you make an important choice will save you from asking “How did I miss that?” after the fact.