Internal communication

In pursuit of strong performance, CEOs often overlook a critical factor in organizational success: the health of their leadership team. That's a big problem,...

Don’t let overcommunication tank productivity.

Why do some teams consistently deliver high performance while other, seemingly identical teams struggle? Led by Sandy Pentland, researchers at MIT's Human...

They can’t follow a north star they can’t see.

Consider two scenarios: Company A is a medical device maker that just released a new pacemaker. Its datasheet states that the device could fail once every 90 years. Its competitor, Company B, released its latest version a week before. In its datasheet, it noted that the device is guaranteed to function properly, under approved procedures, […]

With practice, you can deliver difficult news effectively and compassionately.

The world has changed - and so have your employees and customers.

When and how to tell people what's happening.

[For more, visit the Communication Insight Center.] “Courage, innovation and discipline help drive company performance especially in tough economic times. Effective internal communications can keep employees engaged in the business and help companies retain key talent, provide consistent value to customers, and deliver superior financial performance to shareholders.” Watson Wyatt 2009 According to Watson Wyatt’s […]

How to be a more gracious leader.

Two low-cost, low-risk suggestions that can boost belonging.

Four strategies to help you shift your mindset.

As they deal with a business landscape that is evolving constantly, rapidly, and unpredictably, executives all over the world are full of questions about...

[For more, visit the Communication Insight Center.] Most leaders are interested in growing their businesses through innovation, but it’s risky business: most innovation efforts fail. After years of helping to make innovation happen as chief communications officer at Steelcase and as a consultant, I have a point of view that I’m willing to bet on. […]

Find your network, learn about visas, and prepare for culture shock.

Leaders find transitions into new roles the most challenging times in their professional lives, when they either build credibility and create momentum...

It’s not just who’s in the room—it’s how they behave together.

Unscramble your signals.

A recent study found that people were 67% more likely to agree to in-person requests than those made over audio or video call.

Ensure that when crisis hits, neither the business nor the family implodes.