Information management

The technology is quickly replacing observational and subjective approaches to understanding business processes.

Takeaways from a survey of more than 800 customer service reps.

Advances in computer-based information technology in recent years have led to a wide variety of systems that managers are now using to make and implement decisions. By and large, these systems have been developed from scratch for specific purposes and differ significantly from standard electronic data processing systems. Too often, unfortunately, managers have little say […]

Four in 10 workers say that switching between tools is a major drag on their productivity.

A simple solution saved thousands of hours.

A survey of 600 directors suggests that growing awareness of cyber risk isn't enough to drive better preparedness.

CDOs need to focus on four spheres of influence.

Four strategies based on in-depth studies of 12 large European firms.

New research suggests an effective way to address it.

Espionage expert H. Keith Melton shows how executives can best guard their company secrets.

The best solution to the looming shortage of nurses and doctors may be to move chronic disease monitoring and care out of hospitals and into people's...

A primer on the predictable — and often overlooked — expenses that come with implementing these tools.

Policy makers, take note.

Don’t leave concerns about critical vulnerabilities for tomorrow.

The role is expanding to encompass strategy, decision-making, and operations.

Drawing on a rich set of company examples, Thomas H. Davenport, a professor at the University of Texas's Graduate School of Business, provides a fresh,...

Four lessons from Microsoft’s CISO.

Many business thinkers believe it's the role of senior managers to scan the external environment to monitor contingencies and constraints and to use that...

In this interview Tim Simmons, the chief product officer of Sam's Club, details how Walmart's membership warehouse retailer set about to change virtually...

Most companies do a poor job of capitalizing on the wealth of expertise scattered across their organizations. That's because they tend to rely on centralized...