Featuring Carmit DiAndrea, Director, AI Data Management at NICE; Elizabeth Tobey, Head of Marketing, Digital & AI at NICE and Beth Tracton-Bishop, Ph.D., Director of Research, Harvard Business Review Analytic Services (HBR-AS)
Business leaders know every customer touchpoint either helps or hurts the customer experience (CX). And with how important CX is, many leaders believe their organizations’ customer service needs improvement.
Enter AI, which can play an important role in improving customer service and CX.
On June 18, in a live, interactive Harvard Business Review Analytic Services webinar, Beth Tracton-Bishop, Ph.D., Director of Research, will explore the findings of a recent HBR-AS survey on organizations’ customer service experience strategies. Then, two customer experience experts from NICE, Carmit DiAndrea and Elizabeth Tobey, will share their perspectives on how AI can transform customer service.
