George, a senior executive of a large internet provider, was a participant in one of my leadership development programs. Although a very talented individual, he was seen as a nuisance within the group. He tended to monopolize the conversation, whatever the topic. All agreed that he was not a good listener. Whenever someone else spoke, he would quickly become impatient and try to change the topic to something closer to his interests. And he had a habit of devaluing others’ work while overemphasizing his own successes. It was quite clear to the other participants that George viewed most people as far below his standards. It wasn’t surprising that most of group did not like George and found it very difficult to deal with him.
Narcissistic individuals have a strong sense of entitlement and often have difficulty handling criticism. Very quickly, they overreact and get defensive. Making matters worse, narcissists refuse to acknowledge that they have a problem. This all creates challenges for those who would manage them. To manage a narcissist, you need to mobilize the power of group dynamics. First, create a strong sense of team cohesion. A group setting makes dysfunctional acting out more noticeable, more controllable, more discussable, and therefore less acceptable. Peer pressure will push the narcissist to adapt to the group’s norms. Create a safe, somewhat playful space, and support the team as they deal with this difficult person. It’s hard to deal with a narcissist, but if you can create a group dynamic that keeps their worst tendencies in check, you’ll keep your best people — and get the best out of the rest.