Crisis communication

In 2014 Sony Pictures Entertainment was subjected to the most devastating hack in corporate history. Highly sensitive data--salary details, private e-mails...

Today's employees, particularly young ones, expect their employers to speak out about the social, political, and environmental issues they care about....

You can offer reassurance without giving false hope.

A European pharma company weighs the decision to pull out of the country after the invasion of Ukraine.

In the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. Consider American Airlines, which faced communicating with hundreds of thousands of customers whose flights were canceled while the airline performed emergency safety inspections. Under […]

When Hurricane Sandy struck the mid-Atlantic coast, in October 2012, thousands of Guardian employees in New York and New Jersey were affected, and company...

The country's recent reforms don't go nearly far enough.

President Obama and Governor Christie have avoided several pitfalls that leaders usually make.

In early January 2022, as speculation about an impending Russian attack on Ukraine swirled, the leaders of Ralabs, a Lviv-based software-development company,...

Trust that your customers can handle uncertainty - as long as you frame it the right way.

With employees increasingly speaking out on political and social issues, the authors use their research on activist voices in the workplace to suggest...

A step-by-step guide

The Boston-area lockdown showed how important it is to be prepared; and how few companies actually are.

A decision-making framework that helps foster a sense of control during uncertain times.

We don’t want to give them the benefit of the doubt.

Research shows that "staying out of it" might make you seem more suspicious and untrustworthy than outright disagreement.

Three strategies for building a "moral community."

Some leaders fly higher than the rest, but their journey is fraught with danger. To survive in the rarefied atmosphere, they need to cast off certain skills and instincts while revitalizing and developing others.

It helps your customers, which helps your brand.

Based on a survey of more than 800 employees across 10 organizations.