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Stop Making Plans; Start Making Decisions
Analytics and data science Magazine ArticleIn most companies, strategic planning isn’t about making decisions. It’s about documenting choices that have already been made, often haphazardly. Leading firms are rethinking their approach to strategy development so they can make more, better, and faster decisions. -
Evidence-Based Management
Organizational Development Magazine ArticleFor the most part, managers looking to cure their organizational ills rely on obsolete knowledge they picked up in school, long-standing but never proven... -
The Booming Business of Drones
Innovation Digital ArticleUnmanned aircraft are creating a new civilian industry. -
Selection Bias and the Perils of Benchmarking
Strategy & Execution Magazine ArticleTo find the secrets of business success, what could be more natural than studying successful businesses? In fact, nothing could be more dangerous, warns... -
25 Years After Challenger, Has NASA's Judgment Improved?
Leadership & Managing People Digital ArticleTwenty-five years ago today, the National Aeronautic and Space Administration made a tragic and very public error in judgment. Despite concerns that cold... -
Inside Boeing's Big Move: A Conversation with John Warner
Technology & Operations Magazine ArticleIf you could move your company's headquarters anywhere in the world, where would you go? How would you narrow the possibilities? Here's what's involved... -
Every Employee an Owner. Really.
Organizational Development Magazine ArticleSurveys indicate that when new rules on expensing stock options take effect, many companies are likely to limit the number of employees who can receive... -
Procurement as Strategy
Innovation Magazine ArticleIn 2004, just days after Greece unexpectedly won the European Soccer Championship, Adidas delivered more than 145,000 Greece team jerseys across markets in Europe. Smart marketing, right? Without a doubt. But perhaps even more impressive were Adidas’s global procurement efforts: Thanks to a centralized supply chain coordinated with its country-based sales subsidiaries, the company created […] -
Singapore Airlines' Balancing Act
Strategy & Execution Magazine ArticleSingapore Airlines is widely regarded as an exemplar of excellence in an industry whose service standards are tumbling. What's not so well known is that... -
First Make It Work, Then Rebrand It
Mergers and acquisitions Magazine ArticleUsually when companies merge, they get right to work on rebranding. In the case of airlines, the combined entity’s new logo quickly finds its way onto repainted planes, restyled uniforms, and fresh airport signage. But after Avianca and TACA merged—each with its own rich heritage, culture, and business—we took our time. In fact, we waited […] -
Blue Oceans in Outer Space
Emerging markets Magazine ArticleTaking stock of the economic opportunities to be found beyond our planet -
A Platform Approach to Space Exploration
Leadership & Managing People Digital ArticlePrivate companies like SpaceX treat rocket systems as platforms rather than bespoke one-off projects. -
Leadership in a Combat Zone
Business communication Magazine ArticleWhether you’re running a company or feeding, clothing, and equipping an army, the bedrock principles of leadership don’t change: Know your stuff and listen hard, and your troops will fight like lions for you. -
Your Loyalty Program Is Betraying You
Sales & Marketing Magazine ArticleEven as loyalty programs are launched left and right, many are being scuttled. How can that be? These days, everyone knows that an old customer retained... -
Your Company Needs a Space Strategy. Now.
Innovation & Entrepreneurship Magazine ArticleSpace is becoming a potential source of value for businesses across a range of sectors, including agriculture, pharmaceuticals, consumer goods, and tourism.... -
Why Businesses Should Lower Prices During Natural Disasters
Sales & Marketing Digital ArticleIt helps your customers, which helps your brand. -
Strategy as Active Waiting
Strategy & Execution Magazine ArticleSuccessful executives who cut their teeth in stable industries or in developed countries often stumble when they face more volatile markets. They falter,... -
Leading Ferociously
Leadership & Managing People Magazine ArticleNASA chief Daniel Goldin made enemies during his controversial tenure, but even critics agree that his aggressive, no-nonsense tactics transformed the... -
When One Business Model Isn't Enough
Strategy & Execution Magazine ArticleTrying to operate two business models at once often causes strategic failure. Yet LAN Airlines, a Chilean carrier, runs three models successfully. Casadesus-Masanell,... -
How Companies Can Profit from a "Growth Mindset"
Strategy & Execution Magazine ArticlePsychologist Carol Dweck's work on "mindset" has been hugely influential in fields such as education and sports training, and her 2006 book Mindset was...
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DO & CO: Gourmet Entertainment
Strategy & Execution Case Study11.95View Details This case is about a global catering, restaurant, and hospitality company, DO & CO, growing geographically with its existing businesses while also adding... -
Southwest Airlines (D)
Sales & Marketing Case Study5.00View Details After 18 months of deficit operations, Southwest Airlines stands on the brink of profitability. Selective application of discount fares has contributed... -
Elon Musk's Big Bets Update, 2019
Strategy & Execution Case Study11.95View Details This short case provides an update to Elon Musk's strategy and tactical moves with Tesla, Solar City, and SpaceX from 2016-2019. -
Allegiant Airlines: Finding a New Customer Segment
Leadership & Managing People Case Study11.95View Details Founded in 1997, Allegiant Airlines (Allegiant) was one of the most profitable ultra-low-cost airlines in the United States. Allegiant maintained high... -
United Breaks Guitars
Sales & Marketing Case Study11.95View Details When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms... -
Dealing with low-cost competition in the airline industry (A): The case of Lufthansa
Strategy & Execution Case Study11.95View Details In 2002 the management team of Deutsche Lufthansa AG was considering the upcoming threat from low-cost airlines in the context of an increasingly complex... -
Now Everybody Can Fly: AirAsia
Strategy & Execution Case Study11.95View Details Details how AirAsia, a Malaysian airline, was transformed into a successful low-cost airline through its well-defined business model. The emergence of... -
Delays at Logan Airport
Finance & Accounting Case Study11.95View Details Logan Airport is facing mounting delays for flights landings and takeoffs, especially in inclement weather. An additional runway and peak-period pricing... -
Southwest Airlines in Baltimore
Technology & Operations Case Study11.95View Details The number of connecting passengers through Southwest Airlines' Baltimore station has grown 100% CAGR since 1997. Originally designed as a point-to-point... -
Final Voyage of the Challenger: Aftermath
Technology & Operations Case Study5.00View Details Presents some of the events after the Challenger disaster. Includes the activities of the Rogers Commission, the changes in Morton Thiokol, and some recent... -
Delta Air Lines: Navigating the COVID-19 Storm
Finance & Accounting Case Study11.95View Details This case examines Delta Air Lines' response as demand for its services plummeted in the face of the COVID-19 pandemic, with a focus on the company's... -
FBO, Inc.
Technology & Operations Case Study11.95View Details FBO, Inc. is a fixed-base operator at a large metropolitan airport. The general manager must decide if the current pooling format is the appropriate way... -
Air Deccan (A): "Simplifying" Air Travel in India
Innovation & Entrepreneurship Case Study11.95View Details Captain Gorur Ramaswamy Gopinath started his journey with a dream - a dream inspired by one simple statement: "I want every Indian to fly at least once... -
Delta Air Lines, Inc.
Strategy & Execution Case Study11.95View Details The case begins with Ed Bastian, Delta's CEO, reflecting on his one-year anniversary. Ed took over at Delta following its successful recovery from the... -
CFM International, Inc., Supplement
Strategy & Execution Case Study5.00View Details Supplements the case. -
Gordon Bethune at Continental Airlines
Leadership & Managing People Case Study11.95View Details A $385 million loss for the final months of fiscal year 1994 signaled Continental might go bankrupt. Could new CEO Gordon Bethune turn Continental around?... -
Viva Macau (A)
Global Business Case Study11.95View Details A fast-growing Macau-based airline backed by private US investors faces a dramatic expropriation in the wake of the first change of head of government... -
BMP POLICY MEETING - General Instructions
Strategy & Execution Case Study11.95View Details Five-party, four-issue internal negotiation among employees of a major engine manufacturer to agree on procurement guidelines in preparation for external... -
Florida Air, Inc.
Innovation & Entrepreneurship Case Study11.95View Details Offers the opportunity to examine two important challenges in starting a company: selecting partners and finding capital. Presents a candid view into... -
Southwest Airlines: In a Different World
Technology & Operations Case Study11.95View Details This is the fourth in a 35-year series of HBS cases on an organization that has changed the rules of the game globally for an entire industry by offering...
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DO & CO: Gourmet Entertainment
Strategy & Execution Case Study11.95View Details This case is about a global catering, restaurant, and hospitality company, DO & CO, growing geographically with its existing businesses while also adding... -
Southwest Airlines (D)
Sales & Marketing Case Study5.00View Details After 18 months of deficit operations, Southwest Airlines stands on the brink of profitability. Selective application of discount fares has contributed... -
Stop Making Plans; Start Making Decisions
Analytics and data science Magazine ArticleIn most companies, strategic planning isn’t about making decisions. It’s about documenting choices that have already been made, often haphazardly. Leading firms are rethinking their approach to strategy development so they can make more, better, and faster decisions. -
Elon Musk's Big Bets Update, 2019
Strategy & Execution Case Study11.95View Details This short case provides an update to Elon Musk's strategy and tactical moves with Tesla, Solar City, and SpaceX from 2016-2019. -
Allegiant Airlines: Finding a New Customer Segment
Leadership & Managing People Case Study11.95View Details Founded in 1997, Allegiant Airlines (Allegiant) was one of the most profitable ultra-low-cost airlines in the United States. Allegiant maintained high... -
United Breaks Guitars
Sales & Marketing Case Study11.95View Details When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms... -
Dealing with low-cost competition in the airline industry (A): The case of Lufthansa
Strategy & Execution Case Study11.95View Details In 2002 the management team of Deutsche Lufthansa AG was considering the upcoming threat from low-cost airlines in the context of an increasingly complex... -
Now Everybody Can Fly: AirAsia
Strategy & Execution Case Study11.95View Details Details how AirAsia, a Malaysian airline, was transformed into a successful low-cost airline through its well-defined business model. The emergence of... -
Delays at Logan Airport
Finance & Accounting Case Study11.95View Details Logan Airport is facing mounting delays for flights landings and takeoffs, especially in inclement weather. An additional runway and peak-period pricing... -
Evidence-Based Management
Organizational Development Magazine ArticleFor the most part, managers looking to cure their organizational ills rely on obsolete knowledge they picked up in school, long-standing but never proven...