“They gave us a whole can of soda” was how my octogenarian mother-in-law explained a recent experience when her plane was kept on the ground an extra hour for de-icing. Monica was not complaining; she was framing the delay as a positive. This veteran traveler knows that delays are inevitable.
A Leadership Lesson from My Mother-in-Law
“They gave us a whole can of soda” was how my octogenarian mother-in-law explained a recent experience when her plane was kept on the ground an extra hour for de-icing. Monica was not complaining; she was framing the delay as a positive. This veteran traveler knows that delays are inevitable. My mother-in-law’s attitude might serve […]
December 23, 2008