Having a strong employee experience is a top priority for many organizations today. Not only do companies that cultivate and support a strong employee experience enjoy higher productivity and engagement, but they also collaborate better and realize increased customer satisfaction.
Key to a robust employee experience—and a top-notch customer experience—is digitization, the process of converting manual or paper-based systems into digital processes and documents that can be automated and streamlined through software and technology. In June 2023, Harvard Business Review Analytic Services conducted a global survey of 508 members of the Harvard Business Review audience who are familiar with their organization’s digital workflow maturity and the tools and processes used to digitize workflows. The survey finds that 94% of respondents say that digitizing workflows is important to their organization.
These organizations are realizing a range of significant business benefits, including improved efficiency, streamlined work processes, better employee access to the necessary tools and technologies, and improved collaboration. The benefits of workflow digitization also extend to customers, who are realizing better experiences through processes that are simplified, efficient, automated, and secure.
